Objective
Continuously learning and growing to drive innovation and deliver impactful solutions.
Results-driven technical leader with over ten years of experience leading cross-functional teams, building scalable solutions, and developing growth strategies for high-impact clients. Expertise in Python, REST APIs, and creating processes that streamline collaboration, reduce churn, and drive customer success. Committed to continuous learning and staying at the forefront of emerging technologies to drive innovation and improve outcomes.
Experience
Smartly.io, Head of Technical Consulting NorAm & Latam
August 2021 - August 2024
Led and managed a team of Solution Architects, Solutions Engineers, and Technical Consultants.
Act as a team lead and mentor, providing guidance and support to team members in their careers and technical and personal growth, resulting in no employee turnover during my tenure.
Designed a leveling framework and career paths for the roles in Technical Consulting, fostering growth for new talent and existing team members.
Individually contributed to the team by owning a book of Tier 1 customer accounts, providing demos and project plans for pre-sales, and building custom solutions in Python utilizing REST APIs.
Collaborated cross-functionally to support sales, pre-sales, and customer teams by offering technical support on calls and scoping custom solutions to enable customer retention.
Developed processes, documentation, and knowledge-sharing sessions for sales, pre-sales, and onboarding teams, ensuring seamless collaboration and efficient workflows.
Provided in-depth product feedback, reproducible bug tickets, and demos on custom solutions to Product and Engineering teams, contributing to future productization.
Provide clients with technical expertise and strategic guidance while developing and implementing technical solutions.
Developed and deployed customized, scalable API solutions that streamlined customer integrations and significantly increased customer adoption.
Smartly.io, Senior Solutions Engineer
March 2020 - August 2021
Build and implement scalable features, custom scripts, and integrations tailored to customer needs, ensuring efficient and reliable performance across various platforms.
Led and managed multiple technical projects, including automating feed generation through APIs, significantly reducing customer onboarding time from months to weeks.
Designed and refined new processes to enhance operational efficiency, ensuring the successful migration to an external knowledge base and streamlining workflows for better scalability.
Collaborate cross-functionally with clients’ marketing, customer success, engineering, and product teams to align technical solutions with business objectives and drive successful outcomes.
Provide hands-on training and support to coworkers, facilitating debugging sessions, knowledge-sharing initiatives, and strategy development to resolve complex technical issues.
Develop and execute online marketing strategies, including defining technical requirements, in collaboration with some of the world’s largest online advertisers.
Smartly.io, Service Operations Engineer
June 2017 - March 2020
Build and implement custom technical solutions for both customers and internal teams using Python and JavaScript, enhancing overall efficiency and reducing manual workloads
Develop internal tooling and automation scripts to streamline workflows, improve troubleshooting processes, and provide faster, more accurate solutions to technical challenges
Managed San Francisco support, making sure it was fully staffed, and employees were well-trained to maintain the live support chat
Handle support chat escalations for technical issues
Continual improvement of the Support Center, including structure and article content using customer feedback and site analytical data
Manage Facebook bug tickets & direct support questions providing reproduction steps and follow-ups
Collaborate with customers, account managers, and the product development team to design new product features and improve existing ones
AppsFlyer, Support Engineer
October 2016 - June 2017
Solved over 1200+ Zendesk tickets in 6 months with a 98% customer satisfaction rating.
Worked closely with sales, product, engineering, and client services teams to ensure quick issue resolution and product enhancements based on client feedback.
Debugged iOS and Android SDK integrations through troubleshooting with Xcode and Android Studio, Charles proxy, log and client code review
Developed an iOS app (My Tip Calculator) for integration debugging and troubleshooting product enhancements.
Worked with customer success managers to manage client issues and provide insights into new feature implementation.
Mainfest Inc, Technical Account Manager
February 2015 - October 2016
Launched Facebook Dynamic Product Ads using the Facebook API and Managed monthly spending of over $250k per month.
Wrote and maintained a weekend performance monitoring script using Python and SQL queries
Helped manage the onboarding of clients into both Facebook and our current platform
Troubleshoot, managed and escalated JIRA tickets to engineering
Identified and reported bugs, monitored and communicated bug status to our Clients and Client Service team
Worked with Product and Engineering to develop new tools and improve existing ones
Tapjoy, Ad Operations Engineer
January 2014 - February 2015
Manage the campaign setups for account executives by gathering required assets from the client and Salesforce
Communicate with advertisers/agencies on creative and performance issues, providing suggestions to optimize conversion rates and delivery
Work closely with account executives and clients to help troubleshoot issues involving third party tracking, campaign delivery, and performance
Help analyze advertiser campaigns using Microstrategy and provide recommendations to improve campaign performance
Collaborate with various departments including Sales, Product, Developer Relations and Finance to improve customer experience
AudienceScience, Performance Specialist
December 2011 - January 2014
Responsible for tracking and reporting the overall campaign performance index
Provide assistance and optimization recommendations on the under-performing campaigns to the account teams as needed
Help set up and monitor various performance based tests both internally and externally
Create and document best practices and assist with performing any needed training
Identify and troubleshoot issues related to creative, pixel and reporting discrepancies
Provide feedback and recommendations to the Product Development team on internal campaign set up and management tools
Skills
Programming & Development
Python
Rest APIs
Open AI API
HTML
CSS
Javascript
Google App Scripts
Google Cloud
Kubernetes
Docker
Github
Kibana
Data & Measurement
PostgreSQL
Snowflake
AWS S3
Tableau
MMPs
Google Analytics
CRM & Automation Platforms
Salesforce
Hubspot
Monday.com
Zapier
Workato
Skill Proficiency
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Python
Javascript
REST APIs
HTML & CSS
Kubernetes
PostgreSQL
AWS S3
Education
California Polytechnic, State University San Luis Obispo
B.S. BUSINESS
Graduated March 2011
General Assembly, San Francisco
CERTIFICATE OF COMPLETION, PRODUCT MANAGEMENT
Completed 2014